Calendly Troubleshooting Guide

 

1. Initial Troubleshooting Steps (The "Big Three")
Before diving into specific issues, perform these quick, common fixes:

1. Clear Browser Cache/Cookies: Many issues are due to old data.
2. Use Incognito/Private Mode: This rules out browser extension conflicts (like ad-blockers or VPNs).
3. Check Browser/OS Updates: Ensure the browser is up-to-date.

2. "Availability Shows Busy When I Am Free"
Invitee sees no available times, but the user is free.

• Use the Troubleshooting Tool:
  1. Log in to Calendly, open the live booking page, and click Troubleshoot at the bottom.
  2. Click the date that should be available to see why Calendly thinks it is blocked.
• Check Calendar Connection: The connected calendar may have lost authorization. Go to Calendar Connections and reconnect if necessary.
• Check "Busy" Events: Calendly only checks events marked "Busy." If an all-day event is marked "Busy" in Google/Outlook, it blocks the whole day.
• Check Buffer Times: Ensure long buffers before/after meetings aren't blocking up the day.

3. Double Bookings (Events Scheduled When Busy)
Invitee booked a time that was already occupied on the user's personal calendar.

• Check Calendar Connections: Verify that the correct calendar (e.g., Google or Outlook) is selected to "check for conflicts".
• Verify "Busy" Status: Ensure the event on the user’s personal calendar is actually marked "Busy," not "Free".
• Check Sub-calendars: Ensure all relevant sub-calendars are selected in the Check for Conflicts section.

4. Calendar Sync Issues (Events Not Showing Up)
Meeting is booked in Calendly but doesn't appear in Google/Outlook.

• Reconnect Calendar: Disconnect and reconnect the calendar in Calendar Connections.
• Check "Add to Calendar" Setting: Verify the correct calendar is selected to "Add to calendar" in the connection settings.
• Check Realtime Sync (Outlook): If using the Outlook plugin, ensure it is running in the system tray and set to "Realtime" in Advanced Settings.

5. Time Zone Inconsistencies
Meetings are scheduled at the wrong time.

• Check Account Settings: The user's primary time zone might be incorrect. Go to Account Settings and check the time zone.
• Check Event Type Settings: Ensure specific event types are not set to a different, hardcoded time zone.

6. Zoom/Video Conferencing Links Missing
Meeting is scheduled, but no Zoom/Teams link is provided.

• Verify Zoom Integration: Go to Integrations & Apps and confirm Zoom is authorized.
• Re-authorize Zoom: Disconnect and reconnect the Zoom integration if it says "Action Needed".
• Check Event Location Setting: In the Event Type settings, ensure the Location is set to Zoom.

7. "Oops" or Blank Page on Sign-in

• Disable VPNs: NordVPN is known to cause connectivity issues with Calendly.
• Disable Ad Blockers: Turn off ad blockers or privacy tools.
• Check Cookie Settings: Go to Account Settings > Cookie Settings and ensure Functional Cookies are enabled.